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We are in the process of retiring the iLocker service. After December 31, 2015, you will be unable to create new iLocker accounts, and after December 31, 2016, the iLocker service will no longer be available. In order to be prepared for these changes, Ball State now provides a free Box Online Storage account for all students, faculty, and staff. If you have not already done so, please create your account at http://ballstate.box.com.

You can find information on how to transfer your iLocker content to Box via the Technology HelpDesk Knowledge Base at http://bsu.edu/helpdesk/. Look under Web Applications / Services > Box or Web Applications / Services > iLocker.

If you have questions about the process or need further assistance, please contact the Technology HelpDesk by visiting www.bsu.edu/helpdesk to submit a ticket or by calling 765-285-1517 to speak with a Technology HelpDesk representative.

left cap iLocker Frequently Asked Questions

Q: I've read all of the Q&A's below but I still need help. What do I do?

A: This FAQ is admittedly of a more technical nature. The Helpdesk has a more extensive set of help pages with information about specific clients and illustrated walk-through tutorials. Or you can contact them at 285-1517 by phone or helpdesk@bsu.edu by email.

Q: How can I connect to my iLocker storage area?

A: You can access your iLocker site with any client that supports one of the following protocols: FTP, HTTP (read-only), WebDAV, CIFS (Windows file share), or SMB (Mac file share). (Note: CIFS/SMB is not available outside of the BSU Network Firewall.) Certain labs on campus may also automatically map the "W:" drive to your iLocker site for you when you log on. For Windows clients, UCS recommends the iLocker Premium Access Tool. For Mac clients, UCS recomments the use of Fetch. The Helpdesk documents have some further suggestions for specific supported clients and walk-through tutorials.

Q: What are the BSU_SHARED and WORLD_SHARED folders in my iLocker site?

A: These special folders allow you to share selected files with other users. Files placed under the BSU_SHARED folder can be read by anyone with a BSU Computer Username. Files placed under the WORLD_SHARED folder can be read by anyone on the internet. In either case, users besides yourself will have read-only access to those areas; they cannot make changes or add files to your iLocker site. Users wanting to browse your shared folders should use a web browser (such as Internet Explorer) and enter either https://ilocker.bsu.edu/users/yourusername/world_shared/ or https://ilocker.bsu.edu/users/yourusername/bsu_shared/ in the address bar.  (Replace "yourusername" with your BSU Computer Username.)

Q: I can't do anything with a file I put in my site... what's the deal?

A: Most likely you've created a file with an illegal file name. This is most common with Mac's. Make sure you use file names that don't contain any of the following characters: / \ * ? " : | < >  A file name with a leading and/or trailing space or period is also illegal. Certain Unicode characters also cannot be used. If you are uncertain, stick with file names that contain only letters and numbers followed by a single period followed by a short extension of letters or numbers. Periodically we will be doing sweeps to find illegal file names and will rename them to so that you can access their contents. The offending characters will be replaced with an underscore ("_").