Q: I've read all of the Q&A's below but I still need help. What do I do?
A: This FAQ is admittedly of a more technical nature. The Helpdesk has a more extensive set of help pages
with information about specific clients and illustrated walk-through tutorials. Or you can contact them at 285-1517 by phone or email@example.com by email.
Q: How can I connect to my iLocker storage area?
A: You can access your iLocker site with any client that supports one
of the following protocols: FTP, HTTP (read-only), WebDAV, CIFS (Windows file share), or SMB
(Mac file share). (Note: CIFS/SMB is
not available outside of the BSU Network Firewall.) Certain labs on
campus may also automatically map the "W:" drive to your iLocker site for you
when you log on. For Windows clients, UCS recommends the
iLocker Premium Access Tool.
For Mac clients, UCS recomments the use of
The Helpdesk documents
have some further suggestions for specific supported clients and walk-through tutorials.
Q: What are the BSU_SHARED and WORLD_SHARED folders in my iLocker site?
A: These special folders allow you to share selected files with other
users. Files placed under the BSU_SHARED folder can be read by anyone with a BSU
Computer Username. Files placed under the WORLD_SHARED folder can be read by
anyone on the internet. In either case, users besides yourself will have
read-only access to those areas; they cannot make changes or add files to your
iLocker site. Users wanting to browse your shared folders should use a web
browser (such as Internet Explorer) and enter either
https://ilocker.bsu.edu/users/yourusername/bsu_shared/ in the address bar.
(Replace "yourusername" with your BSU Computer Username.)
Q: I can't do anything with a file I put in my site... what's the deal?
A: Most likely you've created a file with an illegal file name. This is
most common with Mac's. Make sure you use file names that don't contain any of
the following characters: / \ * ? " : | < > A file name with a leading
and/or trailing space or period is also illegal. Certain Unicode characters also
cannot be used. If you are uncertain, stick with file names that contain only
letters and numbers followed by a single period followed by a short extension of
letters or numbers. Periodically we will be doing sweeps to find illegal file
names and will rename them to so that you can access their contents. The
offending characters will be replaced with an underscore ("_").